Cookie | Duration | Description |
---|---|---|
_fbp | 2 months | This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. |
_gcl_au | 2 months | To store and track conversions from Google Adsense |
fr | 2 months | The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin. |
IDE | 2 years | Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile. |
NID | 6 months | This cookie is used to a profile based on user's interest and display personalized ads to the users. |
test_cookie | 15 minutes | This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the users' browser supports cookies. |
VISITOR_INFO1_LIVE | 5 months | This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website. |
VISITOR_PRIVACY_METADATA | 6 months | YouTube sets this cookie to store the user's cookie consent state for the current domain. |
yt-remote-connected-devices | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
yt-remote-device-id | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
yt.innertube::nextId | never | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
yt.innertube::requests | never | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
Cookie | Duration | Description |
---|---|---|
__hstc | 5 months 27 days | This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). |
_ga | 2 years | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, camapign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randoly generated number to identify unique visitors. |
_ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
_ga_FQX9SPVMN6 | 2 years | This cookie is installed by Google Analytics. |
_gat_gtag_UA_* | 1 minute | Google Analytics sets this cookie to store a unique user ID. |
_gid | 1 day | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form. |
_hjAbsoluteSessionInProgress | 30 minutes | Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie. |
_hjFirstSeen | 30 minutes | Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. |
_hjIncludedInPageviewSample | 2 minutes | Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. |
_hjIncludedInSessionSample | 2 minutes | Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit. |
_hjTLDTest | session | To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails. |
CONSENT | 2 years | YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. |
GPS | 30 minutes | This cookie is set by Youtube and registers a unique ID for tracking users based on their geographical location |
hubspotutk | 5 months 27 days | HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. |
sbjs_current | 6 months | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
sbjs_current_add | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
sbjs_first | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
sbjs_first_add | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
sbjs_migrations | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
sbjs_session | 1 hour | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
sbjs_udata | 6 months | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
Cookie | Duration | Description |
---|---|---|
_gat_UA-112520515-2 | 1 minute | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
YSC | This cookies is set by Youtube and is used to track the views of embedded videos. |
Cookie | Duration | Description |
---|---|---|
__cf_bm | 30 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
__hssc | 30 minutes | HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. |
mailchimp_landing_site | 4 weeks | The cookie is set by the email marketing service MailChimp. |
Cookie | Duration | Description |
---|---|---|
_cfuvid | session | Description is currently not available. |
_hjSession_1622526 | 30 minutes | Hotjar sets this cookie to detect the session of a user. |
_hjSessionUser_1622526 | 1 year |
|
cookies.js | session | No description available. |
firstdataconnectcw-woocommerce-context-id | session | Set By First Data Payment Gateway |
firstdataconnectcw-woocommerce-context-key | session | Set By First Data Payment Gateway |
nitroCachedPage | session | Description is currently not available. |
Top Tips for Excellent Customer Service
With so many aesthetic clinics seemingly popping up everywhere, it can be difficult to stand out from the crowd. While clinical experience and high-level skills will set you apart, knowing how to communicate effectively and offer a service unlike anywhere else will encourage your patients to stay loyal.
Here are our five top tips for delivering unbeatable customer experience:
1. Respond promptly – speed is everything in this day and age. With so many options available, people move on fast if they’re not getting a response quickly enough, so you need to ensure all touchpoints are covered – phones, emails, website and social channels. Set up automated holding messages with an indication of when they can expect a more detailed response and stick to this.
2. Listen actively – when you’re used to patients presenting with similar concerns, it can be easy to switch off from what they’re saying and have similar responses for all. However, it’s important to treat everyone as an individual and listen actively to what they’re saying. This involves giving them your undivided attention, reading their body language, giving encouraging verbal cues, asking
questions for more detail, and clarifying and paraphrasing detailed information to ensure you’ve properly understood.
3. Share knowledge – with your team and your patients! Ensure all your team have full training on the products and services you offer, so that they can confidently answer questions and describe what to expect from treatment without relying on you. Empower your patients too by posting blogs and social media content explaining your procedures – this will demonstrate you know what you’re talking about and have the relevant experience and skills to treat them confidently and safely.
4. Say thanks – it may sound basic, but showing sincere gratitude to your patients for their custom will make them feel valued and remind them why they came to you in the first place. Go above and beyond with your thanks by offering free samples of skincare products or special discounts if they book again or refer a friend.
5. Learn willingly – appreciate that you won’t always get it right, but having an open mind and being happy to learn from mistakes will benefit you in the long run. Take on board negative feedback, respond kindly and carefully consider what you will do differently in future to enhance the customer experience.
We’re sure there’s lots more you can do to enhance your patients’ experience – do you have any tips to share with fellow practitioners? Comment below!
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