Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions. Privacy Statement and Disclaimer Notice and any or all Agreements; “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Companies Terms and Conditions. “The Company”, “Ourselves”, “We”, and “Us”, refers to our Company. “Party” and “Parties” refers to both the Client and ourselves or either the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings or a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Companies stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Privacy Statement

We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible security and service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

For a full understanding of our Privacy Statement, please read our Privacy Policy. Usage of this site deems that you have read and understood our Privacy Policy.


We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products, unless agreed otherwise by you the Client.



Exclusions and Limitations

The information on this website is provided on a “as is” basis. To the fullest extent permitted by law, this company:

  • Excludes all representations and warranties relating to this website and its contents or which is or maybe provided by any affiliates or any other thirds party, including in relation to any inaccuracies or omissions in this website and/or the Companies literature.
  • Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


All major Credit/Debit Cards and BACS transfer are all acceptable methods of payment. We do not accept American Express. Our Terms are payment in full prior to our products/ services being sent/carried out.

Teleta Pharma Ltd do not store any credit card details on our servers. All payment transactions by credit / debit card are processed by our secure gateways First Data. For full details on secure transactions, please visit www.fiserv.com.

Cancellation Policy

There is a minimum 24 hours’ notice required for cancellation of products or services required. Notification for instance, in person, via email or via telephone, or any other means will be accepted subject to confirmation in writing.

Delivery Information

All mainland UK orders placed before 3pm, Monday to Friday will be sent via special delivery and guaranteed next day. Any orders that are placed after the 3pm deadline will be sent out the following working day under the same terms.
Due to temperature restrictions, Cold chain items will not be sent out over the weekend unless through prior agreement. Please get in touch at support@teleta.co.uk.

Delivery Surcharges

  • Orders placed before 3pm on a Friday for delivery on a Saturday will be subject to additional delivery surcharge. Please get in touch at support@teleta.co.uk to arrange
  • Orders to Ireland and Scottish islands require additional surcharge and a delivery time of 2-3 days
  • For Europe and overseas please get in touch at support@teleta.co.uk.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services shall be refunded.

Prescriber Registration and Qualification

By agreeing to our terms and conditions you are formally agreeing that you are who you say you are and have undertaken sufficient certified training which accredits you to be able to use the products purchased effectively, are appropriately insured and take full personal responsibility for your competence. You are also formally confirming that you work in an environment that complies with Health and Safety Legislation, is clean and has the necessary equipment and facilities to provide the treatment safely.

We reserve the right to undertake checks to ensure you are a fully registered and compliant member of a professional body as claimed; GMC, GDC, GPHC, NMC, HCPC

Teleta Pharma accepts no liability for the use of the products outside of these terms and conditions.

All prescriptions must comply with all UK law and regulations and be signed by a registered healthcare professional who is either a Doctor, Dentist or a qualified non-medical prescriber who has performed a Face-to-Face consultation with the patient. The Prescriber must undertake all due diligence necessary to ensure the person undertaking the procedure has the relevant training, experience and insurance and will only supply/administer to their patient

We would like to remind all prescribers that prescriptions for any product should be patient specific and never for the provision of stock. If it is noticed that prescription writing guidelines are not being followed, we reserve the right to inform the appropriate Registration body. The MHRA and other Registration bodies governing the practice of healthcare professionals have provided detailed guidance on this matter.

By using our (Teleta) prescribing tools, you are agreeing to all of Teleta’ s terms and conditions and confirm your patient has given consent for their prescription to be dispensed by Teleta Pharma and understand that Teleta Pharma may contact them regarding any medical enquiries.

Weight Loss Products

If you are prescribing any products for weight loss then you are agreeing that you have completed a medical assessment of your patient and that they fall within the BMI range for that product.

Unlicensed Medication (Specials)

When purchasing /prescribing /administering unlicensed products you are formally agreeing that you have undertaken certified training which accredits you to be able to administer the product safely and effectively and take full professional responsibility for your own competence.

You may only prescribe/ order unlicensed medicines if the following criteria are met:

  • An unlicensed medicinal product may only be supplied in order to meet the special needs of an individual patient
  • an unlicensed medicinal product should not be supplied where an equivalent licensed medicinal product can meet the special need of the patient
  • Responsibility for deciding whether an individual patient has ‘special needs’ which a licensed product cannot meet should be a matter for the prescribing healthcare professional

In cases where further consent is required, you will be asked to provide written consent of your understanding of a specific product need. This will be in the form of an email. Where using e-prescriptions, an additional check box will be displayed to acknowledge the additional consent and special clinical needs. The box needs to be checked /ticked prior to authorising the overall prescription by signing and dating the document.

Biotin: In the case of Biotin 0.5% n-v solution for example, you will be asked to authorise an e-prescription that includes the special clinical needs section. For all other manual methods of prescribing, you will be required to provide an accompanying consent email that also includes the acknowledgement of the below clinical need.

‘You confirm the patient has a biotin deficiency that requires the use of intramuscular Biotine and you are aware that this product is unlicensed in the UK.’ (Yes/No)’

Tationil: In the case of Tationil 600mg/4ml Powder and Solvent for solution (10), you will be asked to authorise an e-prescription that includes the special clinical needs section. For all other manual methods of prescribing, you will be required to provide an accompanying consent email that also includes the acknowledgement of the below clinical need.

‘You confirm the patient has a glutathione deficiency that requires the use of intramuscular glutathione and you are aware this product is unlicensed in the UK.’ (Yes/No)

Wegovy: In the case of Wegovy, you will be asked to you will be asked to authorise an e-prescription that includes the special clinical needs section. For all other manual methods of prescribing, you will be required to provide an accompanying consent email that also includes the acknowledgement of the below clinical need.

  • ‘You confirm your patient has a BMI >30 (>27 with comorbidities) that requires the use of Wegovy for weight loss’ (Yes/No)

All Practitioners: Registration

By agreeing to our terms and conditions you are formally agreeing that you are who you say you are and have undertaking sufficient certified training which accredits you to be able to use the products purchased effectively, are appropriately insured and take full personal responsibility for your competence. You are also formally confirming that you work in an environment that complies with Health and Safety Legislation, is clean and has the necessary equipment and facilities to provide the treatment safely.

For audit purposes all relevant training certificates must be provided if asked for by Teleta Pharma

You are formally confirming you will not purchase any products from Teleta Pharma that you are not qualified to use.

Prescription Orders

For all prescription orders, a valid and signed prescription must be received by Teleta Pharmacy prior to release and delivery. Prescriptions must be received no later than 3.30pm to ensure next day delivery. Prescribers must be registered with Teleta Pharmacy prior to any prescriptions being sent. To register go to https://www.teleta.co.uk/prescription-registration/

The maximum amount of toxins on any one prescription is 5 items. The maximum amount of dermal fillers on any one prescription is 10ml. For other POM item restrictions, please contact our pharmacy team for guidance.

Cold Chain items such as Toxins will not be delivered over the weekend. Orders containing Cold Chain items placed from Friday till Sunday will be processed and out for delivery on the following Monday evening at the earliest.


Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available from this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar, or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service, you thereby indemnify the company, its employees, agents and affiliates against any loss or damage, in whatever manner, however caused.

Log Files

We use IP addresses to analyse trends, administer the site, track users’ movements and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes our web servers automatically log standard access information including browser type, access times/open mail, URL requested and referral URL. This information is not shared with third parties and is used only within this company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


Like most interactive websites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. Read more information on our cookie policy here. 

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other Parties websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content of these sites. We encourage our users to be aware when they leave our site and to read the privacy statement of these sites. You should evaluate the security and trustworthiness of any other sites connected to this site or accessed through this site yourself, before disclosing any personal information to them. This company will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text and images that relate to the company’s services and the full content of this website.


We have several different email addresses for different queries. These and any other contact information, can be found on our contact us link on our website or via Company literature or via the company’s stated telephone or mobile telephone numbers.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an Agreement or Contract entered into, nor which could have been reasonably foreseen. Any party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, and agents, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information


By agreeing to our terms and conditions you are confirming that you are aware of, and have read, the most up to date government guidelines for your area in UK. You take full responsibility for your purchase and goods delivered.

SMS Terms and Conditions

When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include offers, coupons, or other information regarding to your participation on www.teleta.co.uk.
You can opt-out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we will send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START,” and we will start sending SMS messages to you again.
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us here.
Carriers, such as Vodafone, O2, BT etc, are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to you from us and to us from you. You should expect to receive 0-4 promotional messages per month from us.
If you have any questions about your text plan or data plan, please contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy.


The laws of England and Wales govern these Terms and Conditions. By accessing this website and using our services/buying our products, you consent to these Terms and Conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustments to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Company Details

Company Name : Teleta Pharma Ltd

Place of Registration : England and Wales

Registered address : Old Station Road, Loughton, England, IG10 4PL

Registered Number : 6800217

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